Warranty Information

Warranty Terms

All Paparazzo products come with a 6-month warranty. To claim, please contact us at support@heypaparazzo.com. Extended warranties are available to purchase via our website at time of purchase.

  • Our warranty guarantees that all items will be free from material and engineering defects and work as advertised.
  • A defect is defined as an imperfection or flaw produced during manufacturing, including surface defects and wireless charging functionality.
  • Exclusions: The warranty does not extend to damage from abuse or on purpose, normal wear and tear, alterations, or misuse, cosmetic damage that does not affect functionality (such as scratches or fading logos).
  • The warranty is non-transferable and only covers the original end-user purchaser. Paparazzo will only authorize the warranty claim if the product was purchased from our official store.
  • Customers must provide a valid order number and matching email address to make a claim.
  • Customers will be required to send video evidence of the defect in order to make a claim. 
  • A replacement product or a similar product (if the previous version has been discontinued) will be sent once the warranty claim has been accepted.